English (United Kingdom)

https://curated-unify.zendy.io/wp-json/zendy-region/v1/featured_content/oa?rat=en

https://curated-unify.zendy.io/wp-json/zendy-region/v1/highlighted_journal/

Global: Zendy Plus annual

Presents the access of premium content as premium feature

Premium Content

Presents the keyphrase highlighting as premium feature

Keyphrase Highlighting

Presents the summarisation as premium feature

Summarisation

Insights

Presents the pdf analysis as premium feature

PDF Analysis

Presents the zaia usage as premium feature

ZAIA

Global: Zendy Tools annual

Global: Zendy Free Plan

Global: Zendy Tools monthly

Global: Zendy Plus monthly

Para ser competitivos en el mundo actual se debe brindar bienes y servicios de calidad, por lo tanto los esfuerzos de las empresas deben enfocarse al cliente, a partir del conocimiento de sus necesidades, brindarles soluciones con valor agregado y un nivel de excelencia que los satisfaga, y de esta manera garantizar su lealtad. El Hospital Andino Alternativo de Chimborazo, Ecuador, institucion de reciente creacion en el area de la salud, realiza procedimientos para la mejora continua en la entrega de su servicio, pero no conoce con certeza cual es la opinion de sus clientes acerca de la calidad del servicio recibido. Por ello se realizo una investigacion que analizo las percepciones de los clientes, utilizando el Modelo SERVPERF, este debe su nombre a la exclusiva atencion que presta a la valoracion del desempeno para la medida de la calidad del servicio, si bien se compone de los mismos items y dimensiones que el SERVQUAL, la unica diferencia es que elimina la parte que hace referencia a las expectativas de los clientes. Analizadas las dimensiones seguridad, empatia, tangibilidad, confiabilidad y capacidad de respuesta, la de mejor comportamiento es la de seguridad, seguida muy de cerca por confiabilidad. Abstract To be competitive in the present world, it should be offered goods and services of quality, therefore the efforts of enterprises should be focused on the customer, by knowing their needs, providing value-added solutions and a level of excellence that satisfies them, and thus ensure their loyalty. Alternative Andino Hospital of Chimborazo, Ecuador, which is a new institution in the area of health, performs procedures for continuous improvement when providing their service, but it does not know for sure what the opinions of its customers about the quality of the received service are. That is why, a research that analyzes the perceptions of customers, using the SERVPERF model was made, this model owes its name to the exclusive attention paid to performance assessment to measure the quality of service, although it consists of the same items and dimensions as SERVQUAL, the only difference is that it eliminates the part that refers to expectations of customers. Once analyzed the items of security, empathy, tangibility, reliability and responsiveness; the best one is safety, followed closely by reliability.

ciencia unemi/ciencia unemi (en línea)

Niveles de satisfacción de los usuarios del Hospital Andino Alternativo de Chimborazo / Levels of satisfaction on users in Alternative Andino Hospital of Chimborazo