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This paper proposes the knowledge development of the crisis management taking place in the largest drinking water treatment system in Thailand, with the capacity of approximately 4,000,000 CMD. The system encountered with the flood crisis six years ago. Having drawn back to 2011, the flood crisis had massive impact on Metropolitan Waterworks Authority (MWA). For examples, many water treatment processes were disrupted, consumers were not confident on the drinking water quality, and additional operation cost of MWA was raised up about 300 million baht, etc. Therefore, it is an importance to have mitigation measures for the organization to reduce the risk by increasing the capacity of the community and cooperating with the stakeholders to cope with the risks by applying well planned and well-executed in Disaster Risk Reduction (DRR) and Crisis and Emergency Risk Communication (CERC). The result shows the development opportunities of the Metropolitan Waterworks Authority in various aspects from past experiences, and proposes the best practices in order to response with all stakeholders when risks encountered.

The Knowledge Development in Flood Risk Reduction: a Case of Metropolitan Waterworks Authority, Thailand