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Information systems (IS) professionals have consistently expressed the need for good communication skills in IS graduates and universities have responded by providing communication components within their curriculum and coursework. However, the typical understanding and execution of communication skills revolve around teaching presentation skills. While presentation skills are important components of communication, the communication skill of effective listening is of equal importance for information technology professionals. In fact, this skill is essential in the information requirements stage of systems development when the end-user is required to work with the IS professional in deriving the basics of the new system to be developed. This paper describes how the teaching of effective listening skills can be incorporated into a variety of IS courses and offers some exercises and techniques.

Teaching Effective Listening Skills to Information Systems Majors