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Dr. Grandon Gill, Associate Professor of Information Systems & Decision Sciences at the University of South Florida, was very concerned. Within three days of his first class meeting in a course being given to the university’s Executive MBA program, the director of the program had forwarded to him two email messages from students that complained about virtually every aspect of the course (see Exhibit 1). In addition, he had become involved in an e-mail exchange with another student that appeared to suggest similar dissatisfaction (see Exhibit 2). Since the class consisted of only 20 students, even three e-mail messages represented a significant percentage of the class. Furthermore, Dr. Gill felt it was unlikely that these individuals had acted alone. Thus, in single morning of lectures, it appeared that he had angered a large minority, if not the majority, of the class.

EMBA 2002 (A)