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The main objective of this study was to propose new alternatives based on administrative simplification to improve citizen care in Tramifácil Provincial Municipality of Lambayeque 2020, the methodology used was the descriptive type and its non-experimental design, the study population consisted of 38 citizens who have completed a procedure and 36 administrative units as study units and their selection was for convenience, as techniques the survey and its instrument the questionnaire were identified. The results were that the level of attention to the citizen is deficient because it is not having a good experience in the attention to the citizen. It is concluded that the deficiencies regarding the administrative simplification of the institution were achieved to show that the technology is not being used in an adequate way, the lack of training for inconvenient personal genres at the time of citizen service because they take a long time to give a solution to their problem thus generating a bad experience for the citizen, that is why it is recommended to take necessary actions that allow them to carry out a better development of their activities through corrective actions.

SIMPLIFICACIÓN ADMINISTRATIVA PARA MEJORAR LA ATENCIÓN AL CIUDADANO EN TRAMIFÁCIL EN LA MUNICIPALIDAD PROVINCIAL DE LAMBAYEQUE