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The purpose of this dissertation is to present an overview of the operationaland financial performance of airports in Europe. In benchmarking studies,airports are assessed and compared with other airports based on key indicatorsfrom a technical and an economic point of view. The interest lies primarily inthe question, which key figures can best measure the perception of quality ofservice from the point of view of the passenger for the services at an airport.

Airport Capacity and Performance in Europe -- A study of transport economics, service quality and sustainability