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v I. Background  7 II. Participation of Patients and other Stakeholders  10 III. Methods  22 IV. Primary and Secondary Results  38 V. Results from Subpopulation Analysis of Family-Reported Errors Using Pre-Intervention Data Only from the First 4 Study Sites  48 VI. Discussion  52 VII. Conclusions  60 VIII. References  61 IX. Acknowledgements  68 X. Related Publications  68

Does a Patient- and Family-Centered Hospital Communications Program Reduce Medical Errors?