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A R T I C L E I N F O A B S T R A C T Article history: Received: 16 December, 2020 Accepted: 20 February, 2021 Online: 10 March, 2021 The literature shows a growing interest in taking into account human and organizational factors (HOFs) to achieve safe and successful human performance by reducing the risk of errors. In this sense, the concept of maturity models aims to help companies in the integration of these factors by assessing the current level of maturity and define future areas for improvement. The HOFs maturity model shown in this article is based on the five main factors that can impact human performance and safety positively. The measurement methodology consists in applying the Fuzzy Analytic Hierarchy Process (FAHP) method to calculate the weighting of the elements of the model since they do not have the same importance. Next, the Fuzzy Comprehensive Evaluation Method (FCEM) is used to determine the maturity level in terms of HOFs among the five proposed by performing an assessment of the sub-factors using a questionnaire. The purpose of using fuzzy logic is to deal with vagueness and uncertainty of the human reasoning . The proposed model and methodologies are implemented to bring out the current situation of a Moroccan mining organization and identify the elements that require more effort to reach the next level of maturity.

advances in science, technology and engineering systems journal

Fuzzy Analytical Hierarchy Process and Fuzzy Comprehensive Evaluation Method Applied to Assess and Improve Human and Organizational Factors Maturity in Mining Industry