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Hospitality industry is one of those industry that need a maximum service for the consument, where as this kind of service can also be described as organizational citizenship behavior. One of the thing that can explain the act of organizational citizenship behavior is job satisfaction and the grouping in proximal withdrawal state. The aim of this study is to investigate the difference between job satisfaction and organizational citizenship behavior in hospitality worker based on proximal withdrawal state’s grouping. Data collection was done using online and offline method, where three different questionnaire was used to measure job satisfaction, organizational citizenship behavior and decide the grouping of one’s proximal withdrawal state. Based on this study, we found that there is a difference on job satisfaction and organizational citizenship behavior across the proximal withdrawal state’s grouping. Those who belong to enthusiastic stayer and reluctant leaver group are showing higher job satisfaction and organizational citizenship behavior. Meanwhile, those who belong to reluctant stayer and enthusiastic leaver are showing lesser job satisfaction and organizational citizenship behavior. This research can give a clearer picture about how far those who work in hospitality industry can show their organizational citizenship behavior based on their proximal withdrawal state grouping.

PERBEDAAN KEPUASAN KERJA DAN PERILAKU KEWARGANEGARAAN ORGANISASI BERDASARKAN KELOMPOK PROXIMAL WITHDRAWAL STATE