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Currently, the conditions enterprises are operating in are marked by considerable instability. Thus the changes they may undergo are difficult to predict. Practitioners and theoreticians of management science point to various approaches to building competitive advantage. In the past few years, the focus has been put mainly on information and knowledge. According to advocates of the knowledge management concept, knowledge is of key importance to building competitive advantage and succeeding on the market. The issues of knowledge and how it is gathered, updated and applied are not new. The challenge for contemporary entrepreneurs is, however, how to manage knowledge in global enterprises. The aim of this study is to analyse the issue of knowledge management in a company which based its development on expansion into foreign markets. The research method applied is illustrative case study, the aim of which is to show how important knowledge management is for improving the efficiency of an internationalized enterprise.

International Dimension of Knowledge Management in Supplier of Quality Outsourcing – Case Study