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In this paper we present selected results of a broader research project that inter alia aims at designing and specifying one stop government for parents of children with special needs facing a significantly high bureaucratic burden. Particularly, we refer to findings from two focus groups: parents of children with special needs and public administration staff. Both groups show different attitudes and perceptions towards new models of access to public services. Whereas the parents supported the designed approaches, the public administration staff rejected them. Thus, we analyze the meaning of these reactions for the design of onestop approaches as well as the ways to integrate differing attitudes and perspectives into egovernment- design. The article closes with final remarks on the usefulness of empirical-based design research, more precisely Action Design Research, in the context of e-government.

proceedings of the ... annual hawaii international conference on system sciences/proceedings of the annual hawaii international conference on system sciences

One Stop Government: Stalled Vision or a Matter of Design? - Empirical Findings from Social Services in Germany