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V stat'e predstavleny rezul'taty issledovaniya mneniya pacientov ob okazanii distancionnoj konsul'tativnoj medicinskoj pomoshchi vtelemedicinskom centre DZM v usloviyah pandemii. Obsledovanie 216 pacientov s COVID-19, nahodivshihsya na ambulatornom lechenii, dalovozmozhnost' ocenit' ih zdorov'e i opredelit' faktory, vliyayushchie na udovletvorennost' predostavlyaemymi uslugami. Zdorov'e pacientov ocenivalina osnovanii izucheniya techeniya osnovnogo zabolevaniya i nalichiya soputstvuyushchih zabolevanij, kotorye byli vyyavleny u 24,3% zabolevshih COVID-19. Byli sformirovany tri gruppy — s blagopriyatnoj (37,5%), udovletvoritel'noj (36,7%) i neblagopriyatnoj (25,8%) harakteristikami zdorov'ya.Bol'shinstvo pacientov (76,4%) ostalis' udovletvoreny telemedicinskimi konsul'taciyami, pri etom dostoverno chashche — muzhchiny (79,8%), lica,imeyushchie blagopriyatnoe zdorov'e (83,1%), i pacienty molozhe 50 let (81,9%). V kachestve argumentov ispol'zovaniya telemedicinskih konsul'tacijpacienty ukazyvali poluchenie konsul'tacij specialistov, operativnost' naznacheniya lecheniya, poluchenie medicinskih rekomendacij, v tomchisle po zdorovomu obrazu zhizni, a takzhe bystrotu oformleniya vyzova vracha na dom i skoroj medicinskoj pomoshchi. Osnovnymi prichinamineudovletvorennosti byli otsutstvie u pacientov sootvetstvuyushchego oborudovaniya, trudnosti s nastrojkoj oborudovaniya, slozhnost' instrukciipo podklyucheniyu k telemedicinskim konsul'taciyam, neudovletvoritel'noe kachestvo audio- i videosvyazi, chto svidetel'stvuet o nedostatochnojtekhnicheskoj osnashchennosti pacientov. Telemedicinskie konsul'tacii mogut byt' rassmotreny v kachestve effektivnogo metoda pri ambulatornomlechenii pacientov s COVID-19, tem bolee, chto 64,7% pacientov planiruyut v budushchem ih ispol'zovanie, a 72,3% gotovy rekomendovat' ih drugim.

Udovletvorennost' pacientov s COVID-19 kachestvom medicinskoj pomoshchi, okazannoj v forme distancionnyh telemedicinskih konsul'tacij