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Office automation is an initiative used to digitally deliver services tocitizens, private and public sectors. It is used to digitally collect, store,create, and manipulate office information as a need of accomplishing basictasks. Azya Office Automation has been implemented as a pilot project inKurdistan Institution for Strategic Studies and Scientific Research (KISSR)since 2013. The efficiency of governance in Kurdistan Institution for StrategicStudies and Scientific Research has been improved, thanks to itsimplementation. The aims of this research paper is to evaluate usersatisfaction of this software and identify its significant predictors usingEGOVSAT Model. The user satisfaction of this model encompasses five main parts,which are utility, reliability, efficiency, customization, and flexibility. Forthat purpose, a detailed survey is conducted to measure the level of usersatisfaction. A total of sixteen questions have distributed among forty oneusers of the software in KISSR. In order to evaluate the software, threemeasurement have been used which are reliability test, regression analysis andcorrelation analysis. The results indicate that the software is successful to adecent extent based on user satisfaction feedbacks obtained by using EGOVSATModel.

Evaluating e-Government Services in Kurdistan Institution for Strategic Studies and Scientific Research Using the EGOVSAT Model