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The fundamental problems in this research were the less of quality of industrial permit services: inefficient,Â ineffective, irresponsive, and unfair. The cost of services were expensive, inappropriate with standard andÂ also length bureaucracy enchain which must pass by, so that require bureaucracy commitment and TotalÂ Quality Management. The purposes of this research were to study and analyse the influence of BureaucracyÂ Commitment Towards Total Quality Management, Bureaucracy Commitment Towards Quality of IndustrialÂ Permit Â Service, Â Total Â Quality Â Management Â Towards Â Quality Â of Industrial Â Permit Â Service, Â BureaucracyÂ Commitment and Total Quality Management jointly Towards Towards quality of Industrial Permit Service inÂ Medan North Sumatera. Research method which is used in this research is survey. Sampling technique isÂ proportional random sampling. Technique of data analyse used is path analysis. Before using path analysis,Â data must be change into interval scale by Method of successive interval. Test of validity instrument usedÂ by Â correlation Â of Â Pearson Â and Â test Â of Â reliability Â used Â by Coefficient Â of Â Cronbach. Â Data Â are Â used Â in Â thisÂ research are quantitative and qualitative. The Results of this research show that Bureaucracy CommitmentÂ has positive influence on Total Quality Management, Bureaucracy Commitment has positive influence onÂ Quality of Industrial Permit Service, Total Quality Management has positive influence on Quality of IndustrialÂ Permit Service, Bureaucracy Commitment and Total Quality Management jointly have positive influence onÂ Quality of Industrial Permit Service in Medan North Sumatera.

kinerja

Pengaruh Komitmen Birokrasi dan Total Quality Management Terhadap Kualitas Pelayanan Ijin Usaha Industri (Suatu Usaha Meningkatkan Investor di Medan Sumatra Utara)