A QUALIDADE EM SERVIÇOS A FAVOR DA VANTAGEM COMPETITIVA: PRINCIPAIS DETERMINANTES PARA OS PROCESSOS PRIMÁRIOS DE SERVIÇO (PPS) | Zendy

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A QUALIDADE EM SERVIÇOS A FAVOR DA VANTAGEM COMPETITIVA: PRINCIPAIS DETERMINANTES PARA OS PROCESSOS PRIMÁRIOS DE SERVIÇO (PPS)

Author(s) -

Marcelo Alexandre Siqueira De Luca,

Fabiano Barreto Romanel

Publication year - 2019

Language(s) - Portuguese

Resource type - Book series

DOI - 10.22533/at.ed.5731909075

Subject(s) - business

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