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Outsourcing is one of the widest used methods of facilities management employed by organisations for doing business in today’s global economy. The main purpose of the research is to evaluate consensus amongst the different levels of management to outsource the distribution function at a South African steel retailer. The research survey was done in the form of a questionnaire utilising statements with a quantitative. The population selected was the first three levels of management across all six of the business units. Analysis of the data was done with the statistical package of social sciences SPSS and the applied pedometric techniques such as Chi-square and ANOVA. Findings and results from the analysis indicate that management are positive towards adopting outsourcing.

Determining which management level makes decisions when outsourcing the distribution function