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This study was conducted to find out the refusal strategies in work place setting by 10 employees of STIA LAN Bandung. The questionnaire used was Discourse Comprehension Test (DCT) developed by Beebe et al (1990) in 12 different situations. The participants were asked to refusing 12 different situations to someone who comes from higher, equal, and lower status. The findings of this study show that the participants mostly used indirect strategies in refusing someone’s request depend on the status in the work place. The findings also shown that the participants use 6 different strategies relate with ‘saving face’ and the highest percentage is regret strategy and the lowest percentage is ‘other’ strategy. In conclusion, the participants use different strategies; direct strategies to the lower status and indirect strategies to the equal and higher status. Keywords: refusal strategies, Discourse Comprehension Test

THE USE OF REFUSAL STRATEGIES IN WORK PLACE SETTING IN STIA LAN BANDUNG