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In this chapter I will clarify various ways of engaging with citizens and involving them in the processes of policy-making. I would also like to encourage us, as policy actors, to be more conscious about using citizen engagement to reorient what we do to better meet citizens’ expectations as well as capture the benefits from inputs of other important actors and stakeholders. The perspective I bring to this contribution is to ask: how can we really engage citizens to drive innovation in policies and services, and help us to produce better outcomes.

Engaging Citizens in Policy Innovation: Benefiting public policy from the design inputs of citizens and stakeholders as ‘experts’