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Backgrounder to the Department of Human Services The Department of Human Services (DHS) occupies a unique space. It is chiefly concerned with issues affecting service delivery and improving the connection between policy and service delivery so that we get better outcomes. The core department is tiny – around 75 permanent staff. But small does not mean insignificant, as we are working with six agencies that employ 37,400 staff in 850 locations around Australia delivering over $90billion of government services and transfer payments. We are also working on some significant proposals including a Health and Social Services Smartcard, and on the implementation of key elements of the government’s agenda, including Welfare to Work.

‘Crazy Thought or Creative Thinking’: Reform in the Real World