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The Online Learning Program (PAL by its acronym in Spanish) of the State Distance University (UNED by its acronym in Spanish) of Costa Rica, is an advisory and management entity for online learning platforms. A little more than ten years after its creation, a reflection is made about its contribution and work in the virtualization processes, given their axes of work; for which the functions performed are described and an analysis is carried out by means of a comparison between equivalent instances of other state universities of Costa Rica, through the description of each one of them and later, by means of a survey; in order to contrast the tasks performed in terms of the management of e-learning in academic processes. Based on this, it was defined that the research supporting this work is of a qualitative and exploratory nature, for which an instrument with open questions was used and validated prior to its application. Among the main results highlights that the PAL being the pioneer instance in ensuring that the implementation of virtual learning environments aims to ensure excellence in educational processes at a distance, nevertheless, still has a long way to go since being the UNED a distance university, entails a great commitment to improve not only the axes of work that characterize it, but also to evolve in a continuous and sustained manner, in light of new trends and according to technical-pedagogical objectives, but above all with a model that regulates in an integral way the management of e-learning in the University.

El Programa de Aprendizaje en Línea: más de diez años contribuyendo con los procesos de virtualización de la UNED de Costa Rica