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This work describes an analysis of factors affecting performance in computer mediated communication used in distance education. The study aimed to identify and measure indexes representing impacting factors on communication and consequences on group performance using Social Psychology and Theory of Positive Emotions. Some results derived from analysis of communication in virtual communities of learning are presented as examples of evidences for the conclusions of the work. Resumo. O presente estudo descreve uma analise dos fatores que afetam a performance da comunicacao mediada por computador em cursos de educacao a distância. O estudo visou determinar e medir atraves de indicadores representativos dos fatores que tem impacto na comunicacao e consequencias na performance do grupo como um todo utilizando subsidios de teorias da Psicologia Social e da Teoria das Emocoes Positivas. Alguns resultados derivados da analise da comunicacao em comunidades virtuais de aprendizagem sao apresentados como exemplos de evidencias das conclusoes .

Fatores que afetam a performance da comunicação mediada por computador