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RESUMO O objetivo deste trabalho e estudar o baixo nivel atual de qualidade dos servicos publicos no Brasil, a fim de identificar uma relacao entre a ma qualidade de tais prestacoes e os protestos que vem ocorrendo cada vez mais frequentemente no pais. Entre outras demandas, alguns protestos foram inicialmente contra a baixa qualidade dos servicos prestados a populacao, especialmente o transporte publico. Uma das principais razoes para essa insatisfacao e a recente ascensao da classe media nos paises em desenvolvimento. Essa ascensao esta aumentando a parcela de participacao nos processos decisorios (a classe media representa cerca de metade da populacao brasileira), e esse engajamento esta moldando novas demandas por politicas publicas mais voltadas para seus valores. A classe media tem um forte poder de consumo de bens e servicos privados: essa influencia levou as empresas privadas a modelar seus produtos e servicos de acordo com suas preferencias, mas os governos ainda estao oferecendo servicos de menor qualidade do que a classe media esta disposta a receber. Esse descompasso leva a uma constante insatisfacao publica e pode continuar a causar novas manifestacoes contra as atuais politicas publicas. PALAVRAS-CHAVE Servicos publicos. Manifestacoes e multidoes. Classe media. Qualidade de vida. Paises em desenvolvimento. ABSTRACT The purpose of this paper is to study the current low level of quality of public services in Brazil, in order to identify a relation between the bad quality of such provisions and the protests that have increasingly taken place in the country. Among other requests, some protests were initially against the low quality of services provided to population, especially public transportation. One main reason for this dissatisfaction is the recent rise of the middle class in developing countries. Such ascension is increasing their share of participation in the decision-making processes (the middle class represents roughly half of the population in Brazil), and this engagement is shaping new demands for public policies oriented more towards their values. The middle class has a strong power of consumption of goods and private services: this influence led private companies to model their products and services to their preferences, but governments are still delivering lower quality services than the middle class is willing to receive. This mismatch leads to constant public dissatisfaction and may continue to cause further riots against the running of current public policies. KEYWORDS Public utilities. Riots and mobs. Middle class. Quality of life. Developing countries.

Middle class and public services in Brazil: commodity boom, economic crisis, and protests for a better public transportation system