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Driven by the market evolution from mass- production to mass-customization, servitization gained space as a way of answering consumers requirements while enabling the possibility of extending products life-cycle and reducing production costs and cope with growing environmental and sustainability concerns. This paper presents a prospective methodological approach for the development of reconfigurable and updatable product-service-systems identifying the main missing issues on available methodologies and tools. The methodology proposed includes the development of a PSS ontology enriched with the knowledge models needed to represent reconfiguration and updatability concepts. This methodology will supply models that will be simulated to consider the dynamicity of the proposed PSS in order to evaluate and support decision. Moreover, the insight coming from Social Sciences and Humanities is proposed as a critical cornerstone for the development of a reliable approach.

Reconfigurable and Updatable Product-Service Systems: The Path for Sustainability and Personalization