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This study aims to evaluate the legitimacy of the Brazilian System of Accommodation Rating from the point of view of the guests. For this purpose, we used a qualitative and quantitative research of the exploratory type, descriptive, bibliographical, documentary and survey, and the data collection instrument, a questionnaire applied to SBTur customers between September and October 2015. For the analysis of the data we used varied statistical methods, from relative frequency, simple mean, standard deviation and normal distribution, to the chi-square association test and Pearson's correlation coefficient. And, by comparing the empirical issues raised with the theoretical support, we emphasize that, in order to be legitimate, the classification system needs to be based on the customer's perspective, thus, ensuring reliability in the classification process, allowing the use of the system for its true purpose, which is to subsidize the consumer with information as close to reality as possible, leading to a more precise choice of the desired type of accommodation.

Sistema brasileiro de classificação dos meios de hospedagem (SBClass) na perspectiva dos hóspedes