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The study proposed a maintenance rating program (MRP) in Taiwan which combines the methods of DEcision MAking Trial and Evaluation Laboratory (DEMATEL) and Analytic Network Process (ANP) to evaluate maintenance activities accurately. In the view of the provincial and county roads in Taiwan, DEMATEL was employed to compute the effects between criteria through experts’ interviews and questionnaire surveys, and ANP was used to determine the weights of elements in each criterion. The results showed that the five key factors for the maintenance activity evaluations are road safety, road surface, road construction, road management, and facility and landscape of road. The proposed MRP based on the DEMATEL and ANP methods is more suitable than the traditional decision-making methods to solve problems with different degrees of effects among criteria which are used to the evaluations of maintenance activities.

Using Dematel and ANP Methods to Develop a Maintenance Rating Program (MRP) in Taiwan