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As the healthcare space finds its way towards a more sustainable provision o f care and a pleasurable healthcare experience fo r clinicians and patients, design research opportunities emerge. New collaborative models o f care are changing the requirements that inform ation and communication tools must fu lfill. New product developers ought to understand these clinical processes and the emerging user requirements in order to develop innovative tools that f it seamlessly into the w ork practice. In th is area o f rapid change, design researchers appear to have lim ited experience. The aim of this thesis is to identify the needs o f an interprofessional care team collaborating in geriatric rehabilitation care w ith a view to uncovering user design insights that can inform the development of health products. This investigation adopts an interdisciplinary approach using Industrial Design and Human Computer Interaction sk ill sets to deepen the ab ility of conducting user design research. The descriptive case study provides a rich picture o f the care process of post-operative hip surgery patients, which in turn, reveals user design insights. Description o f team practices and professionals' views were gathered through semi-structured interviews, artifact analysis o f materials used in the practice, and archival data from the institution. While findings demonstrate a strong collaborative practice w ith highly interdependent roles and shared decision-making, they also indicate that current artifacts fo r information sharing and communication do not optim ally support the needs o f the clinical team and the patient The study identified the need for: integrated, convenient and easy-to-use recording instruments in assessment; tools fo r tracking, visualizing and analyzing patient m ob ility performance; shared care plans and evaluation o f discharge options; tools to support patient education and coaching; and reliable & continuous ways to communicate patient status and coordinate treatment and discharge. A conceptual model represents the areas in which design could prove beneficial.

User design research : an investigation into interprofessional rehabilitation care practices of geriatric patients with hip surgery