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Ombudsmanship is one means of media accountability that newspapers have adopted around the world, yet in small numbers. Of the eleven Canadian papers that have instituted ombudsmanship as an accountability tool in the past, only one still holds the position: the Toronto Star. This thesis examines the rise, roles and demise of newspaper ombudsmanship in Canada. This thesis draws from 76 interviews, including current and former publishers, editors, reporters, and ombudsmen of the eleven papers, along with dozens of columns written by the latter. The findings are examined within the theoretical concepts of ombudsmanship and media accountability. It concludes that ombudsmen served as an adequate, beneficial channel of accountability for the audiences of the publications, but the newspapers are not likely to adopt the system for the foreseeable future, for the same reasons that led to their widespread demise.

Newspaper ombudsmanship in Canada : the rise and fall of an accountability system