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Over the past few years the American Red Cross has been undergoing a massive organizational transformation, particularly in its Disaster Services operations.  To facilitate this transformation the Disaster Services Human Resource System has been redesigned to focus on two strategic principles; services delivered to constituents and implementation of the tenets of competency-based management.  This article reports the organizational transformation resulting from the redesign of the Disaster Services Human Resource (DSHR) System and the intended impact of the new DSHR System on American Red Cross Disaster Services.  Progress in implementing the new DSHR System throughout the American Red Cross is also discussed.

Organizational Transformation: Impact of Redesigning the American Red Cross Disaster Services Human Resource System