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The current study identifies and ranks the risks of implementing a Computerized Maintenance Management System (CMMS) using AHP method with fuzzy approach. In organizations, uncertainty and fundamental challenges such as the lack of information and sufficient knowledge about computerized maintenance management system create some factors in the organization that affect directly the implementation of system. These factors are known as CMMS implementation risks. In order to identify these factors, library studies and interview with experts and specialists were used and for weighingand ranking the factors, fuzzy AHP methods were used (Buckley and Chang). The results show that Chang's fuzzy Algorithm is not proper for this study due to the existence of zero weights in the final results, and in this algorithm, risks and factors "determining the goals of organization", "determining needs and creating proper background", "culturalization and comprehensive education for users" and "compilation and implementation of comprehensive guidelines" are very important, and the factors of "creating a strong database" and "having specializedhuman resources" are less important. Finally, the rate of applying the identified and ranked factors in the research for the CMMS implemented in Amir Kabir Petrochemical Company was investigated and specifiedthat the identification and and prioritization of the factors have not been done properly, and the fundamental and high-priority factors were conducted poorly and as a result, this led to the dissatisfaction and failure of the project of Computerized Maintenance Management System.

international journal of engineering and technology

Identifying and ranking the risks of implementing Computerized Maintenance Management System by AHP method with Fuzzy Approach (Case Study: Amirkabir Petrochemical Company- Mahshahr)