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Globalization is a phenomenon that has become a paradigm for the world, it is important to note that SMEs need a transformation to survive in the market. Manufacturing SMEs in Guadalajara were analyzed, looking for the mechanisms that enable SMEs to become more competitive in a globalized business environment, and with big companies that have the resources to develop or innovate technology, improving their processes. A survey was applied, related on aspects of operations, including its dimensions; automation, reliability, personnel development and administrative control, as well as innovation variable, with dimensions: implementation changes, and innovation barriers. The dependent variable was competitiveness with the dimensions: financial performance, costs and technology use. The results show a higher correlation between technology development and automation, based on innovation and competitive impact in manufacturing SMEs.

How innovation in operations increases competitiveness in manufacturing SMES in the metropolitan area of Guadalajara