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Tujuan dari penelitian ini adalah membangun desain sistem pembayaran dan pengisian pulsa listrik prabayar secara online. Sistem listrik prabayar yang sedang berjalan masih menuai banyak permasalahan, misalnya saja sistem masih mengharuskan pelanggan listrik untuk membeli pulsa listrik secara offline dengan mendatangi outlet-outlet penjualan token listrik, ATM, ataupun melalui perantara pihak ketiga. Diharapkan sistem pembayaran dan pengisian pulsa listrik secara online dapat mengatasi permasalahan yang ada. Pelanggan dapat melakukan pengisian pulsa kapan saja secara online melalui website dan realtime. Metode analisis penelitian yang digunakan adalah analisis kuantitatif dan analisis kualitatif untuk mengukur respons pelanggan terhadap sistem listrik prabayar yang berjalan. Hasil dari implementasi sistem listrik prabayar secara online ini diharapkan dapat mendukung perusahaan PLN dalam mengembangkan perencanaan strategi teknologi informasi dan menghasilkan inovasi baru yang dapat menyelesaikan permasalahan pada sistem listrik prabayar sebelumya. Kesimpulan dari penelitian ini pembayaran dan pengisian pulsa listrik prabayar yang efektif dan efisien mempunyai pengaruh terhadap kepuasan dan kenyamanan pelanggan.  The purpose of this study is to develop online payment and prepaid electrical pulse charging system design. Prepaid electricity system is running still reap the many problems, such systems still require electricity customers to purchase electric pulse went offline with token sales outlets, electrical, ATM, or through third party intermediaries and other problems. Hopefully, online payment and charging electric pulses system can overcome the existing problems. Subscribers can reload at anytime online through website and realtime. Research methods that is used for analysis is quantitative and qualitative analysis, to measure customer responsse toward electrical prepaid system that has been running. The results of the implementation of online prepaid electricity system is expected to support the company PLN in developing information technology strategic planning and new innovations that can solve problems in electrical systems prepaid before. The conclusion from this study and the payment of electricity prepaid reload the effective and efficient to have an influence on customer satisfaction and comfort.

PENERAPAN SISTEM LISTRIK PLN PRABAYAR DENGAN PENGGUNAAN DAN PENGOPERASIAN KWH METER PRABAYAR SECARA IT DALAM E-PAYMENT SISTEM PULSA LISTRIK