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Burnout is the clinical manifestation of occupational stress most frequently encountered in bank employees who have direct and intensive demanding relationship with customers of banks. Aim of Work: to study the prevalence and risk factors of the phenomenon of job burnout among employees in National Bank of Egypt (NBE) at Mansoura city. Materials and methods: a cross sectional study, included 127 total bank employees (111 males, 16 females) who fulfilled the inclusion criteria participated in the study. Results: NBE employees who experienced burnout were 8.7%.Those who had a high level burnout as regards emotional exhaustion, depersonalization and personal achievement were 23.6%, 35.4% and 89.0% respectively. About 63.6% of those experienced burnout was ≥40 years, 90.9% were males, 72.7% were from urban areas, 100.0% were married, 72.7% had completed university education, 36.4% were smokers, 90.9% were physically inactive and 72.7% were obese. NBE employees who experienced burnout were financial managers (54.5%) and customer services representatives (45.5%). About 63.6% of NBE employees suffered from burnout hadduration of employment ≥ 15 years, 100.0% worked > 8 hours / day and 72.7 did not take rest break. Conclusion: There was a small percentage of employees (8.7%) who were experienced burnout that can be easily reduced by task variation, work shift, coping strategies, time and workload management.

JOB BURNOUT AMONG EMPLOYEES IN NATIONAL BANK OF EGYPT AT MANSOURA CITY