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Total quality management is a philosophy of management for continuously improving the quality of products and processes. The quality of products and processes is the responsibility of everyone who is involved with the development or use of the products or services. TQM implementation provides people with opportunities to learn and to develop themselves. TQM enables all employees to participate in the continuous improvement process to improve the organizational performance and assure customer's satisfaction. A company that is able to assess and understand its TQM success factors can focus on improving its performance. This paper investigates the critical success factors of TQM criteria in the industrial organizations, which had achieved the certificate of the quality management system (ISO 9001). This paper used a questionnaire survey method to assess the actual level of implementation of the TQM systems in the organizations. The results of the data analysis identified eight factors that affect companies’ performance; leadership; customer focus; involvement of people; process approach; continuous improvement; supplier relationship; decision-making and communication. The results indicate that the successful implementation of total quality criteria in the industrial organizations leads to a significant increasing in the performance and business environment.

INVESTIGATION THE CRITICAL SUCCESS FACTORS OF TQM CRITERIA IN THE INDUSTRIAL ORGANIZATIONS