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In Taiwan, the numbers of the elderly population and people with disabilities are rising. Accordingly, addressing the accessible transportation needs of these groups is an important issue. Currently, long-term care bus services in Taiwan provide on-demand point-to-point shuttle services for people with disabilities and the elderly. However, these services are currently unable to meet the increasing market demand, resulting in lower administrative efficiency and unsatisfactory service quality. In response, the present study approaches the challenge of providing accessible transportation from a service design perspective, exploring the needs of various stakeholders, establishing a cooperative rapport between designers and core stakeholders, and ultimately delivering improvements to the long-term care shuttle system design. The designers first prioritize design concepts, then follow up with service improvement recommendations, and finally collaborate with service operators to implement the new system.

Designing an Integrated Public Transportation System for the Accessible Needs of Long-Term Care in Taiwan Using Service Design