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This study examines: How experts make sense of internal and external insights when they create new product innovations. It focuses on the experts’ reasoning; and suggests a model for internal/external sense-making based on framing theory. The model is tested in three emblematic cases in respectively B&O, Coloplast & Vipp. The study reveals, that experts make sense by reapplying frames from previous internal products as well as adopt frames from external inspirational products. Hereby they both create coherency with the brand, but also update the product to match new emerging values and trends.

FRAMING NEW PRODUCT INNOVATIONS: HOW TO MAKE SENSE OF INTERNAL AND EXTERNAL INSIGHTS?