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Facilities management has emerged as a profession and practice that seeks to efficiently and effectively integrate people with the built environment in order to enable organisations fulfil their objectives. Central to the activities within the built environment are buildings which are pivotal in facilitating the realisation of the facilities management function. However, the process in procuring buildings as a product relegates the facilities management function to the hand-over stage, when they are brought in to ensure that buildings operate efficiently to achieve its purpose. The efficient management of buildings to ensure that they integrate well with people, process and technology to perform as required necessitates the facilities manager’s involvement at the onset of the building development process in order to understand the rationale for certain decisions that culminated in the product being handed over for management. This study examines the role of the facilities manager at the design stage and how their involvement can enhance the performance of buildings. A qualitative research approach was adopted in the conduct of this study whilst the use of semistructured interviews was deployed to solicit information from experts involved in the building development process as well as practitioners of facilities management. These were analysed based on their thematic content. The study identified that the involvement of facilities managers at the various stages of the design process as outlined by the RIBA Work Plan of 2013 has a consequential effect in enhancing the performance of buildings during its life cycle.

Enhancing Building Performance: The Role of the Facilities Manager at the Design Stage