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A survey of e-mail discussion list participants found 84% rated the program as a valuable or very valuable educational tool. Most participants, 82%, thought it was equal to or more valuable than printed materials such as fact sheets or bulletins. Participants cite advantages as rapid response, unique, specific information not found in other sources, and a sense of connectedness to the Master Gardener program. Disadvantages include too much e-mail, frustration with participants who do not look up easy traditional questions, chitchat, and nonhorticultural postings. A summary of messages by subject shows tree and shrub questions are asked most often.

E-mail Discussion List is Rated Equal to Fact Sheets and Bulletins in Educational Value