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Research objective: We seek to understand the role of reference technicians in the socio-educational measure of assisted freedom in the city of São Paulo, analyzing factors that influence pragmatic improvisation and the use of the agency. eoretical Framework: rough the literature survey, we raised some perspectives that could influence the use of the agency and the pragmatic improvisation of the reference technicians: individual characteristics; organizational dimension; professional identity, professional status and expectations of peers; relational dynamics with the system and judgments and merits that they exert on users. Methodology: e research was structured in three stages: bibliographic survey; semi-structured interviews and use of vignettes and analysis of the interviews. Results: We conclude that the relationship established between the reference technician and the adolescents served is made through interactions between the identities and the social positions that each of these actors establish throughout the socioAdministração Pública e Gestão Social, 2021, vol. 13, núm. 2, Abril-Junio, ISSN: 2175-5787 PDF generado a partir de XML-JATS4R por Redalyc Proyecto académico sin fines de lucro, desarrollado bajo la iniciativa de acceso abierto educational process. ese interactions are the result of the convergence of two or more factors analyzed, thus influencing pragmatic improvisation and the use of the agency in its performance. Originality: e research analyzes the implementation of the socio-educational measure of assisted freedom through the actions of the actors that implement it. It is a new agenda, considering that there are many researches that analyze the implementation of the socio-educational internment measure. Our analysis, through the performance of the reference technicians, can point to new studies on the way in which this public policy comes being implemented. eoretical and Practical Contributions: Analyzing the performance of these actors through the processes of inclusion, exclusion and reproduction and production of inequalities that they exercise when classifying their users as deserving or not of their service and public policy, points to new studies on the relationship between frontline workers and users to their access to public policies.

Implementação e Trabalhadores de Linha de Frente na Medida Socioeducativa de Liberdade Assistida