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Outsourcing of IT functions is increasingly used in many organizations in sub-Saharan Africa especially in the e-government services. Many factors are responsible for this including scarcity of competent government employees with the required technical expertise, desire for higher quality as well as ability to focus on organizations’ core areas. However, there are several security challenges associated with this process. This paper identifies the security challenges associated with the outsourcing of personally identifiable information (PII) data collection processes in developing nations where there are no adequate or sufficient IT regulatory framework in place to protect PII. The paper offers recommendations for the protection of citizens’ PII data collection by service provider based on the adoption of Global best practices.

Privacy, Security and Trust Issues Arising from Outsourcing PII Data Collection in Developing Nations. A Case of Nigeria E-government Services