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While these problems continue to adversely affect the economic and social life in cities, they decrease the quality of life of the residents and weaken the competitiveness of the cities (Harrison et al, 2010:1). In order to solve the problems that arise at this point, the transformation to more livable, quality and functional spaces is accelerated by using information communication technologies (Bilici and Babahanoğlu, 2018:125).

Smart Applications in the Hospitality Business: A Qualitative Study on the City of Eskişehir