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This study examines whether perceived organizational support and job-related affective well-being in the service sector impact counterproductive work behaviors exhibited by employees. Multivariate statistical methods such as descriptive statistics and structural equation modeling were used to analyze the questionnaire responses. The findings of this study reveal that perceived organizational support impacts job1 Bu çalışma Ayşen AKBAŞ TUNA’nın Gazi Üniversitesi, Eğitim Bilimleri Enstitüsü, Turizm İşletmeciliği Eğitimi Anabilim Dalı’nda hazırladığı doktora tezinden faydalanılarak üretilmiştir. A. Akbaş Tuna – Y. Boylu 8/4 (2016) 505-521 İşletme Araştırmaları Dergisi Journal of Business Research-Türk 506 related affective well-being. Accordingly, while a positive impact exists between perceived organizational support and positive emotions, a negative impact exists between perceived organizational support and negative emotions. In addition, perceived organizational support partially impacts counterproductive work behaviors of employees such as theft of organizational property, withdrawal behavior, and abuse. Using employee emotions as a mediating variable as per the Job-related Affective Wellbeing Scale, we found that positive emotions do not impact employee theft, withdrawal behavior, and abuse, whereas negative emotions positively and significantly impact these behaviors. Furthermore, negative emotions play a mediating role in the relationship between perceived organizational support and counterproductive work behaviors.

i̇şletme araştırmaları dergisi

Algılanan Örgütsel Destek ve İşe İlişkin Duyuşsal İyi Oluş Halinin Üretkenlik Karşıtı İş Davranışları Üzerine Etkileri: Hizmet Sektöründe Bir Araştırma - The Impacts Of Perceived Organizational Support And Job-Related Affective Well-Being On Counterproductive Work Behavior: A Study In Service Sector