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Organizational justice gets its source from Equality Theory of Adams (1965). According to this theory, although the employees desire to see an equal behaviour in business relationships, they also want to get their efforts paid off exactly (İşcan and Naktiyok, 2004, s.187; Ozturk and Teber, 2006, p.73). That employee has a positive perception to their company, can reflect in the quality of the service process by creating positive emotions. In this case, employees would be willing to reflect feelings and behaviours of enterprises in the process of interaction with customers which were desired. The process of reflecting customer service processes by employees feeling desired by the organization is described with the concept of emotional labor in the literature (Ashforth and Humphrey, 1993, p.88). The aim of this study is to determine the effect of hotel employee’s organizational justice perceptions on their emotional labor. 9 hypotheses which have been developed to reach the objectives of the study are below:

i̇şletme araştırmaları dergisi

Örgütsel Adaletin Duygusal Emek Üzerindeki Etkisi: Antalya daki Beş Yıldızlı Otel İşletmelerinde Bir Araştırma - The Effect Of Organizational Justice On Emotional Labor: A Study On Five-Star Hotels In Antalya