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Business Intelligence (BI) Systems have been theorized as providing immerse benefits to organizations that adopt them. These benefits include: improved customer satisfaction improved decision-making process, provision of faster and more accurate reporting, increased revenues and increased competitive advantage. However, there are limited studies on the factors affecting adoption and actual benefits accruing to organizations adopting the system. The main aim of this study is to develop an integrated model for determining BI System’s adoption and post-adoption benefits in banking industry. The proposed model is an integration of the Diffusion of Innovations Theory (DOI), Technology-Organization-Environment (TOE) Framework, the Institutional Theory (INT), and Kaplan & Norton’s Balance Scorecard (BSC). This model is different from other studies in the context of organizational adoption of BI Systems as it integrates the determinants, and evaluation of the benefits of the technology in one study. There is also a moderator Time since adoption which is used to moderate the impact of the extent of adoption to organizational performance.

An integrated model for determining business intelligence systems adoption and post-adoption benefits in banking sector