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The purpose of this study is to investigate the relationship between the perceptions a front line employee has of their immediate supervisor, the trust the front line employee has in this supervisor, and an employee’s job performance. Data were collected from 457 employees holding customer contact positions at community and regional banks located in several states in the southern part of the United States. The findings of the study indicate that there is strong correlation between the perceptions an employee has of their supervisor and the trust the employee has in their supervisor for Customer Service Representatives.  Furthermore, it was found that there was, at best, a weak correlation between perceptions of supervisor and job performance.

The Relationships Between Perceptions Of Supervisor, Trust In Supervisor And Job Performance: A Study In The Banking Industry