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Unexpected events are unpredictable or beyond the control of human. The aim of this study was to identify the consequential problems of unexpected events faced by construction managers and project managers. In undertaking this investigation, we used an exploratory semi-structured interview and a questionnaire survey method. The results of this research showed that the consequential problems of unexpected events were frequently wicked, wicked messes and messes types of problems. These wicked, wicked messes and messes problems grew rapidly by high behavioral complexity of human affected environment and high dynamic complexity of interdependent systems in construction projects. We discovered human behavioral problems as wicked kind of problems for human element could lead to noticeable effects on project manager, such as irresponsibility and making a bizarre decision. Also, we identified wicked messes and messes problems, including loss of reputation and litigation, for construction organizations could terminate the viability of organizations and projects. Furthermore, we found out that three most important factors for responding successfully to the consequential problems of unexpected events were: 1) organizations' structure and support, 2) competent project manager and 3) immediate actions. The findings of the study revealed that leadership, communication skills and hard-working were essential attributes of the competent project manager in responding to the consequential problems of unexpected events. Lastly, this research suggests the development of managerial reactive skills and control of behavioral responses through learning practice as key components of the required approach that need further investigations in future researches.

The Consequential Problems of Unexpected Events for Human Element and Construction Organizations