English (United Kingdom)

https://curated-unify.zendy.io/wp-json/zendy-region/v1/featured_content/oa?rat=en

https://curated-unify.zendy.io/wp-json/zendy-region/v1/highlighted_journal/

Global: Zendy Tools annual

Presents the keyphrase highlighting as premium feature

Keyphrase Highlighting

Presents the summarisation as premium feature

Summarisation

Insights

Presents the pdf analysis as premium feature

PDF Analysis

Presents the zaia usage as premium feature

ZAIA

Global: Zendy Tools monthly

Global: Zendy Plus monthly

Presents the access of premium content as premium feature

Premium Content

Global: Zendy Plus annual

Global: Zendy Free Plan

Resumo Este artigo discute a Gestao por Resultados (MFR, no ingles) em contratos de servicos de transporte de passageiros. Apresenta o Processo Integrado de Planejamento e como e possivel unir, num unico quadro, planejamento, monitoramento e avaliacao. Apos isso, sao propostos um conjunto de indicadores de desempenho capazes de cobrir tanto os requisitos de gestao processual quanto finalistica. Ao fim, comenta-se sobre os principais limitadores da proposta bem como fatores criticos de sucesso para a Gestao por Resultados voltada para os contratos de servico de transporte de passageiros. Palavras-Chave: Gestao por Resultados, Transporte de Passageiros, Indicadores, Avaliacao, Planejamento Orientado a Resultados. Abstract This paper discusses MFR (Managing for Results) in Coach Transport Contract Management. It presents an Integrated Planning Process and shows how it is possible to merge planning, monitoring and assessing activities into one single framework. After that, we propose a set of performance indicators that are able to cope with both procedural and finalistic performance management requirements. Finally, we comment some limitations of the research and present some critical factors for success of MFR in Coach Transport Contract Management. Key-Words: Managing for Results, Coach Transport Services, Indicators, Evaluation, Result-Oriented Planning.

Indicators and managing for results: filling the gap in Coach transport services