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This exploratory study investigated second language (L2) French speakers’ ser vice encounters in the multilingual se ing of Montreal, specifically whether switches to English during French service encounters were related to L2 speakers’ willingness to communicate or motivation. Over a two-week period, 17 French L2 speakers in Montreal submitted online questionnaires after they concluded service encounters that they had initiated in French. Their willingness to communicate in French was higher when the service provider did not switch to English; however, the frequency of English switches was not related to their general motivation to learn French. Possible reasons for language switches are explored, and pedagogical implications are highlighted. Ce e etude exploratoire porte sur des consultations qu’ont eues des locuteurs de francais L2 dans le milieu plurilingue qu’est Montreal; plus precisement, les auteures se penchent sur la question de savoir si les transferts du francais vers l’anglais pendant les consultations etaient lies a la volonte des locuteurs L2 a communiquer ou a la motivation. Au cours d’une periode de deux semaines, 17 locuteurs de francais L2 a Montreal ont complete des questionnaires en ligne apres avoir eu des consultations qu’ils avaient initiees en francais. Ils etaient plus motives a communiquer en francais quand le fournisseur de services ne passait pas a l’anglais; toutefois, la frequence des transferts vers l’anglais n’etait pas liee a leur motivation generale pour apprendre le francais. Les auteures evoquent des raisons possibles pour le passage a l’anglais et en soulignent les repercussions pedagogiques.

Switches to English during French Service Encounters: Relationships with L2 French Speakers’ Willingness to Communicate and Motivation