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This case study investigated students’ engagement and learning experiences in online courses through Blackboard CE6 (Course Management System). The meaning that students gave to their learning experiences and the problems they encountered were also investigated in order to understand how students learn in a technology-enriched learning environment. Data were collected through open-ended survey questions, participant observations, and document analyses from three online instructional technology graduate courses where students used threaded discussion, live classroom, chat room, and email for online communication and interaction. Findings indicated that students’ engagement was promoted by using various communication tools although student preferred discussion board and email to other tools. This study also illustrated the strengths and weaknesses of each tool and discussed the issues of using these tools as well as student’ perspectives on using these tools to promote their interaction and collaboration.

Promoting Student’s Online Engagement with Communication Tools