Jakość usług informacyjnych biblioteki akademickiej jako ważny element gospodarki opartej na wiedzy

Universities retr ieve a very impor tant role in the creation of a knowledge-based economy on innovation sectors, regions and enterprises. These institutions are increasingly using new technologies of information to heighten awareness about the advisability of using them to create a new, competitive economic reality. Expectations of the science sector are associated with the processes of knowledge building and their transfer to the economy and creating conditions conductive to the learner’s regions. University libraries fulfill a particular role in the codification and sharing of information and the creation of conditions for which they were obtained by different users. The quality of services offered by these entities is therefore a key aspect of the user to zoom in and familiar with modern technologies. The article deals with the subject of the quality of information services carried out in an academic library as an essential part of the strategy of innovation and knowledge-based economy, and also proposes a cost of quality of such services. Słowa kluczowe: usługi informacyjne, koszty jakości, koszty usług