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E-mail is a communication tool widely used by people of all ages on the Internet today, often in business and formal situations, especially in Japan. Moreover, Japanese E-mail communication has a set of specific rules taught using specialized guidebooks. E-mail literacy education for many Japanese students is typically provided in a traditional, yet inefficient lecture-based way. We propose a system to support Japanese students in writing E-mails to superiors (teachers, job hunting representatives, etc.). We firstly make an investigation into the importance of formal E-mails in Japan, and what is needed to successfully write a formal E-mail. Next, we develop the system with accordance to those rules. Finally, we evaluated the system twofold. The results, although performed on a small number of samples, were generally positive, and clearly indicated additional ways to improve the system.

Epistolary Education in 21st Century: A System to Support Composition of E-mails by Students to Superiors in Japanese